Staff Complaints Procedure

Rationale: Bright Beginnings will have in place procedures to give staff opportunities to resolve disputes with other staff members or management.

Policy and recommended procedure:

• In the event a staff member is unable to resolve a dispute with another staff member (or management) by initial approach then the staff member may:
  • Lay the complaint to the manager, who will act as mediator between the people involved.  The complaint should be discussed and resolved
  • Should the matter remain unresolved, it can be taken to a Trust Personnel Representative, and may be discussed ‘in committee’ at a Trust meeting
  • If the matter still remains unresolved, it can be taken to ‘Resolve’ (the Christian Service for Disputes Resolution) who shall provide mediators, as set out in Resolutions of Differences in the Baptist Care Employment Guidelines.

This procedure follows Biblical principles:

“If your brother/sister should do wrong against you, go and show him/her his/her fault privately; if he/she listens, you have won your brother/sister.  In case he/she does not listen, take one or two along so that from the testimony of two or three witnesses the whole dispute may be settled.  If he/she refuses to listen to them, tell the church (leaders).” Matthew 18:15